After Sale Service
Warranty conditions
- Spare parts and labor fee are included in warranty validation for 1 year after the day of purchase.
- The warranty excludes these following cases:
- Damages caused by misuse, neglect, drop, natural disaster, war, animal or insect. Including damages resulted from modification by any third party who are not Mixstep Co., Ltd. authorized staff.
- Product gets stuck / slip caused by improper refill or inapplicable product.
-The company will not responsible for any damages caused by use of non-standard electricity and misuse of machine which does not comply with the manual.
Remark
In case of the product is under 1-year warranty period but damages was not covered by warranty conditions due to misuse, drop, neglect; customer will receive price quotation price before repairing. If the customer considers not to repair, the customer must responsible for all service fee according to the company’s rate including actual transportation and accommodation fee of service staff.
Warranty service conditions
- Our technician will check the machine condition, identify damages and solution
- Our technician will inform the customer about the machine condition and price for approval (Non-warrantee case)
- Once the repair is complete, the technician will test the machine for customer acknowledgement
- Our staff will inform the total expenses and billing charges. (Non-warranty case)